Customer support
Information
when it matters.
Guidance, documents and practical answers. View online or download each file; for anything else, email or call us.
Manuals, policies and forms.
- Omni user manualSet-up, driving modes, charging, maintenance and troubleshooting.PDF
- Omni warranty policyWhat the 2-year comprehensive warranty covers, and the optional 5 year Peace of Mind plan.PDF
- Omni service policyAnnual servicing requirements and the 72-hour servicing and repair packages.PDF
- Omni seating detailsSeat, backrest, armrest and footrest adjustment ranges.PDF
- Flying with OmniIsolating the battery, UN38.3 compliance and what to tell the airline.DOCX
- Customer feedback formTell us how Omni is working for you. Every form is read by the team.PDF
- Order formReserve your place in the first production run of 25.PDF
Developed a fault?
Contact Conquering Horizons immediately. Do not attempt to open, modify or repair electrical components yourself. If it is urgent, check the troubleshooting section in the user manual.
72-hour repair packages
Conquering Horizons offer 72 hour servicing and repair packages to get you on the go again. A full annual service by our authorised technician maintains your warranty.
Warranty
Every Omni includes a 2-year comprehensive warranty. An optional 5 year Peace of Mind extended plan is available.
More questions? Read the Omni FAQs, see Keeping you moving for servicing and aftercare, or email info@conqueringhorizons.com.
Funding a purchase
Need warranty, service or lifecycle information?
The warranty and service policies are published above. For anything an insurer, funder or purchasing organisation needs beyond them, ask and we will supply it.